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You have the following options to check the status of your return:
Email Notification: Once your return has been received and processed, you will receive a confirmation email. This message will inform you about the receipt of the return and the credit issued.
Using Tracking: On your DHL return label or drop-off receipt, you will find the tracking number. With this number, you can track the current status of your return online and see if it has already reached us.
Checking in Your Customer Account: Log into your customer account and check the status of your return. There you will see if the return has been received, processed, and if a credit has been issued.
Contacting Customer Service: If you have further questions, our customer service team will be happy to assist you. You can reach us by phone or email. Please have your order number or customer number ready.
Returns can only be dropped off at a DHL Service Point. Click here to find the nearest Service Point.
Additionally, you have the option to book a pickup by DHL. You can request this service here. Please note, however, that pickup may not be available in all regions.
If your package does not contain a return label, please contact our customer service. We will be happy to assist you.
