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Your credit card will only be charged once your order has been shipped and the invoice has been generated. The amount that appears on your credit card immediately after placing your order is merely a pre-authorization. This temporary hold will be automatically released after the billing period, ensuring that your financial flexibility remains intact.
You can easily view your invoice in your customer account. Simply log in with your credentials and go to the overview of your orders. There, you will find a detailed list of your purchases along with the corresponding invoices, which you can download or print.
If you cannot find your invoice or need further assistance, our customer service team will be happy to help.
When you place an order, a temporary hold is placed on the amount on your credit card or PayPal account. However, this is not an actual charge. The amount will only be charged once your order is packed and the invoice is generated.
At this point, you may see the amount twice in your account transactions: once for the hold and once for the actual charge. Please keep this in mind when reviewing your account activity.
Once your payment has been received, you will receive a confirmation via email.
Deutsche Bank AG
IBAN: DE95640700850141407704
BIC: DEUTDESS640
The payment reminder often only refers to the shipping costs of 5.90€. If your order was shipped in multiple packages, the shipping costs are only listed on one invoice, as you only need to pay the shipping fee once per order. Therefore, these costs may easily be overlooked.
The availability of items is checked before the amount is charged to your credit card. If an item from your order is canceled due to lack of availability, the corresponding amount will be deducted prior to the charge. The canceled item may still appear in the reserved amount, but no actual charge will be made to your account for this portion. Therefore, a refund from our side will not be necessary.
There are several possible reasons why the "invoice" payment option may not be available:
The automated address and credit check by an external credit agency did not approve the purchase by invoice
For the purchase by invoice, the delivery and billing addresses must match for the first order
The purchase amount for payment by invoice may have exceeded the limit: The new customer limit is €1,000, while the existing customer limit is €3,000
Yes, it is possible to have an invoice issued in your company's name. Please note that the company name must be entered in the billing address when placing the order. Unfortunately, it is not possible to make changes or reissue the invoice afterward.
In our stores, you can process the VAT refund directly at the checkout using the Global Blue procedure.
For online orders, please send us the following documents:
The original receipt, stamped by customs
A copy of your ID (front and back) with your photo and address clearly visible
Your bank details (please note that refunds via PayPal or credit card are not possible)
Once we have received all the required documents, we will process your VAT refund promptly.
We kindly ask you to make a separate transfer for each invoice and include the corresponding invoice number and purpose of payment. This ensures that your payments can be correctly allocated.
