Return process and refund

If you wish to return items from your order, you can easily do so using the included free return label. Please follow these steps:

1. Place the items you wish to return in the original package.
2. Fill out the provided return form completely, including the reasons for return and your signature. This ensures that the refund can be processed correctly and quickly.
3. Carefully seal the package and attach the free return label to the outside of the package.
4. Affix the red security seal visibly on the outside of the package to ensure it is not opened during return transport.
5. Drop the package off at a post office, a DHL Packstation, or hand it directly to your mail carrier.

Please keep the receipt of shipment until the refund is processed, as it serves as proof of a successful return. Once your return has arrived, we will process your refund.

All items purchased from the Marc Cain online shop, including discounted items, can be returned free of charge within 14 days of receiving the order.

For a simple and free return, use the return form and the return label included with your delivery.

The items must be in unused original condition, including all tags and original packaging.

Please note that returns are free of charge only once per order. If you wish to return additional items from the same order later, the return will be at your own expense.

The credit for a return will be issued once we have received and inspected your return. The refund will be processed to your original payment method. Please note that it may take a few days for the funds to appear in your account.

If you return your entire order, we will refund the shipping costs for the initial delivery. However, if you keep one or more items from the order, the shipping costs will not be refunded.

Our return period is 14 days from receipt of the goods.

As a rule, an extension of the 14-day return period from receipt of the goods is not provided. However, you have the option to extend the return period by an additional 14 days through a timely withdrawal. In this case, the goods must be returned within this extended period.

We enclose the returns documents directly with the shipment.

A return can only be dropped off within Germany at the following in-house stores:

To ensure proper allocation of your returns, we recommend not returning multiple orders together. If you still wish to return several orders in one package, please make sure that all return forms are included in the package. This will allow us to process the returns correctly.