Other questions and problem solutions

For privacy reasons, it is currently not possible to place orders via WhatsApp.

For customers from Germany or Austria, we are pleased to offer the alternative option of placing your order by phone.

You can reach our customer service team at +49 7471 709 - 42 42 during the following hours:

• Monday to Thursday: 9:00 AM - 6:00 PM
• Friday: 9:00 AM - 4:00 PM

We are happy to assist you in placing your order.

If you activate the availability notification, you will receive a message when the item is restocked through a return. Often, this only involves small quantities of an item, so it may sell out again very quickly. Items are not reserved for you by activating the item availability notification, so other customers who have also activated the notification may have placed their orders before you.