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To place an order in our Marc Cain online shop, please follow these steps:
Select product: Browse through our range and choose the desired items and sizes. Click "Add to cart".
Review cart: Once all desired items are selected, click on the cart icon at the top right and choose "View cart" to review your selections. If you have a discount code, you can enter it here. The discount will be applied to the cart.
Proceed to checkout: Click "Proceed to checkout" to begin the ordering process.
Log in or create an account: Log in with your existing account or create a new customer account. Alternatively, you can order as a guest.
Enter shipping address: Enter your shipping address or choose a saved address.
Select payment method: Choose your preferred payment method and enter the necessary payment details.
Review and confirm order: Review your order, accept the terms and conditions, and click "Place order" to complete your purchase.
You will receive an order confirmation via email once your order has been successfully placed.
Once you have placed an order, it is unfortunately no longer possible to make cancellations or changes to the address or items. This is because the automated process in our central logistics has already begun.
However, you have the option to refuse the delivery using the DHL tracking link, which you will receive along with the shipping confirmation. Alternatively, you can refuse the package upon delivery at your doorstep. The package will then automatically be returned to us, and we will process the return.
If these options are not possible, you can also return the shipment to us free of charge by using the return label included in the package. We will then process the return accordingly.
Due to increased order volume or occasional errors in order processing, temporary stock shortages may occur in our inventory management system, leading to the cancellation of an item in your order.
Please note that updating stock availability in our online shop may take several hours. For this reason, an item may still be displayed as available even though it has already been canceled from your order.
You can easily view your previous orders in your customer account. Simply click on the small person icon at the top right of the page and log in to your account. Under the "Orders" section, you will find an overview of all your past orders.
After successfully completing your order, you will receive an order confirmation via email, listing the items you have ordered. Once your order leaves our logistics center, we will send you a DHL tracking link, allowing you to track the shipping status of your order.
