Technical problems and website support

If you encounter technical issues on our website, you can try the following steps:

• Reload the page: Refresh the page to resolve any temporary errors.
• Switch browsers: Try accessing the website in an alternative browser to rule out compatibility issues.
• Change devices: Attempt to access the website on a different device to ensure the issue is not device-specific.
• Clear cookies and cache: Delete cookies and cache in your browser settings. These data may sometimes cause technical difficulties.

If the issues persist despite these measures, our customer service team will be happy to assist you further.

We are sorry that you are not receiving emails regarding orders or our newsletter. To resolve the issue, please check the following steps:

• Spam/Junk Folder: Please check if our emails have accidentally ended up in your spam or junk folder. Mark our emails as "not spam" to ensure future delivery.
• Email Address: Make sure the email address you provided is correct. You can view and update this in your customer account.
• Email Provider: Some email providers block automated messages. Please add our email address to your address book to prevent this.