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Online Shop Customer Service

+49 (0) 7471.709 - 42 42
Mon - Thu: 9.00 a.m. - 6.00 p.m. Fr: 9.00 a.m. - 4.00 p.m. 



It is possible to send back all items purchased from the Marc Cain Online Shop (including reduced-price goods) within 14 days following receipt of the goods, without charge. For this purpose, we request that you always return the items you have ordered to the individual address from which they were dispatched to you.

Alternatively, the items you wish to return can be handed in at particular Marc Cain Stores. You will find an overview of these Stores under the heading Help within this website. For the simple and cost-free return of goods, please use the return form and the return label which are enclosed in the package originally sent to you.

Goods returns are free of charge.


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  • Payment by credit card (Visa, Master Card and AMEX)
  • Payment against invoice (subject to positive outcome of checks of address and credit-worthiness)
  • Payment via PayPal
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