Help
Here you will easily and quickly find all important information about Marc Cain and your purchase at Marc Cain Online Shop.
Please select one of the following subjects for further information.
Contact:
If your question is not being answered in one of our help-desk sections please feel free to visit our contact page and contact us via e-mail, fax or phone. To help us resolve your query as soon as possible, please select the relevant subject area.
Online Shop customer service
Phone +49 (0) 7471 709 - 42 42
Fax +49 (0) 7471 709 - 5 42 42
service@marc-cain.com
Monday to Thursday 9 a.m. - 5 p.m.
Friday 9 a.m. to 3 p.m.
Company
Phone +49 (0) 7471 709 - 0
Fax +49 (0) 7471 709 - 5 100
info@marc-cain.com
Monday to Thursday from 8 a.m. to 5 p.m.
Friday from 8 a.m. to 3 p.m.
Topics
Please feel free to send us your inquiry via phone, mail or our contact form.
Marc Cain Corporation
Brunnenstraße 34
72411 Bodelshausen
Germany
Phone +49 (0) 7471 709 0
Fax +49 (0) 7471 709 5 100
For further information all about the different departments of Marc Cain Corporation click one of the following subjects:
Marc Cain Online ShopOnline Shop offers a large online-selection of both labels Marc Cain Collections and Marc Cain Sports.
If your selected item is not available in our Online Shop use our store finder to search for your nearest Marc Cain store. Look for the store finder on each page within the main navigation.
The following pages will introduce the characteristics and directions in fashion design of the different Marc Cain products. Be inspired by the fashion variety of Marc Cain's brand identity and easily order in our high-quality products for a comfortable fitting at home.
General Information
You can order round the clock at Marc Cain Online Shop. Please understand that orders via mail, e-mail, phone or fax cannot be accepted.
The maximum order value for your online purchase is 3.000 €.
The maximum order value with invoice payment is 600 € and requires a positive credit check.
Placing an order
If you decided to buy one of our items you can place it into your virtual shopping basket by clicking "Add to basket". You can easily reach your shopping basket via the shopping basket icon on the top left of the page to view and amend its content. To finally order the chosen items click the "Proceed to checkout"-button and you will be guided through our ordering process step by step.
Now you will be asked to decide whether you want to place your order with or without a personal account. We recommend to order with a personal account so you can easily manage your order- and contact information as well as make use of many extras and benefits such as invoice payment. You will find an overview of the many reasons for signing up for a personal account here.
In a next step your personal data as well as the mode of shipping and payment are requested. You will be given the opportunity to enter a different shipping address to have your order delivered to an address of your choice, one of the listed Marc Cain stores or your nearest Hermes/DHL Paketshop (parcel store). The invoice will be enclosed to the parcel and will not be sent separately.
The last step provides you with an order overview to finally check and adjust your data. Only after clicking "Order now" you will conclude the ordering process.
You will receive an order confirmation via e-mail after a successful order. As soon as your order is shipped you will receive a shipping confirmation.
If you have not received your order within 7 working days after having received the shipping confirmation please feel free to contact our customer service.
Amending/cancelling an order
A subsequent amendment of colors, sizes or amounts on already dispatched orders is not possible due to technical reasons. Please check your order thoroughly before placing it.
To cancel single positions or a complete order please contact our customer service.
Product availability
Marc Cain Online Shop displays all articles that are actually available by the time of your visit. Unavailable sizes are marked in grey.
In rare cases it may happen that several orders for the same item are submitted simultaneously and only one item is available so that by the time of ordering this item has already been sold out. Generally sold out items cannot be reordered. Given this case you will be informed about the unavailability of your chosen item via email. In single cases it may happen that a previously sold out item is available again due to returns.
General information
For a safe and comfortable purchase in our Online Shop we are offering the following payment options:
- Credit card payment
- MasterCard
- VISA
- American Express
- Invoice payment
- Advanced payment
To prevent third parties from gaining unauthorized access all orders are transmitted over secure internet connections with SSL (Secure Sockets Layer) technology which means your credit card numbers and other personal information is always encrypted (scrambled) before it is sent or received over the Internet.
Credit card payment
Payments to Marc Cain can be made by the following credit card types:
- MasterCard
- VISA
- American Express
To transact the payment via credit card you need your 16-digit credit card number, the validity period and your card validation code (also called CVV/CVC). With VISA and MasterCard the card validation code corresponds to the last 3 digits in the authorized signature box at the card's reverse. With American Express the 4-digit card validation code is on the card's front right above the embossed card number.
Your data is immediately transmitted and processed using secure and state-of-the-art SSL encryption processing. The amount invoiced is debited from your credit card account when the order is shipped.
The Netherlands use 3D-Secure with credit card payment.
The password is requested after having entered the credit card data (Step 2 "Payment options") and the following order dispatch (Step 3 "Checking and placing the order"). By dispatching your order a separate form of your credit card provider is being opened to enter your password. If you have not been registered for this procedure you will be given the opportunity to do so just in a few steps during your order process and free of charge or you can contact your banking institution for registration. Alternatively you can swap to any of the other given payment options. The password set during your registration is exclusively known to you and your banking institution and will be requested with any new order.
If you have any questions or problems with your order please feel free to contact our Online Shop customer service. You can reach the customer service Monday to Friday from 9 a.m. to 4 p.m. under phone number +49 (0)7471 709 42 42.
Invoice payment
Order conveniently with invoice payment and balance your invoiced amount within 14 days after receiving and checking the order. The invoice will be enclosed in your delivery.
The defined due date for payment of 14 days after receipt is independent of the regulation for returning goods within 14 days of receipt. You can also return items after having paid the invoice. Simply send back the items within 14 days of receipt and repayment will be made to your account immediately.
With invoice payment we unfortunately cannot offer the opportunity to ship to a differing delivery address.
You can make use of invoice payment until a maximum order value of 600 € given a positive result of an address and credit check. In case of a negative result of your credit and address check we reserve the right to modify the given payment options and to offer another option to you.
For data exchange we network with several credit information agencies. In terms of protection of your data privacy our customer service does not gain insight into the results of these checks and therefore cannot provide information on them. You can find further information on this in our data protection regulations.Your final invoiced amount results from the total amount less the amount of returns. Please transfer payments to one of the following accounts and ensure that the correct order number is given as detail of payment, otherwise we will be unable to assign your payment to your order.
Marc Cain GmbH
at Deutsche Bank AG
Germany:
Bank code number: 640 700 85
Account number: 14 14 077 04
BIC: DEUTDESS640
IBAN: DE95 6407 0085 0141 4077 04
Netherlands:
Account number: 265161169
BIC: DEUTNL2AXXX
IBAN: NL20 DEUT 0265 16 11 69
Austria:
Bank code number: 19100
Account number: 40522001
BIC: DEUTATWWXXX
IBAN: AT82 1910 0000 4052 2001
Please understand that we charge reminder fees for late payments.
Advanced payment
Please transfer the invoiced amount within 7 days to one of the following bank accounts:
Marc Cain GmbH
at Deutsche Bank AG
Germany:
Bank code number: 640 700 85
Account number: 14 14 077 04
BIC: DEUTDESS640
IBAN: DE95 6407 0085 0141 4077 04
Netherlands:
Account number: 265161169
BIC: DEUTNL2AXXX
IBAN: NL20 DEUT 0265 16 11 69
Austria:
Bank code number: 19100
Account number: 40522001
BIC: DEUTATWWXXX
IBAN: AT82 1910 0000 4052 2001
As soon as we have established a receipt of payment your order will be shipped.
Your order will be reserved for 10 days. In case we could not establish a receipt of payment within this period of time your order will automatically be cancelled.
General information
Make use of our extended shipping service. You can select from the following shipping options:
- Shipping via DHL
- Shipping via DPD, only when delivering to a Marc Cain store
To have your order conveniently delivered to your favored delivery address or a Marc Cain store you will be given the opportunity to enter a delivery address differing from the invoice address during the course of ordering.
With invoice payment we unfortunately cannot offer the opportunity to ship to a differing delivery address. Invoice and delivery addresses must be located in Germany, the Netherlands or Austria. The invoice will be enclosed in your delivery and will not be sent separately. You will be given further information on the different shipping options on the following pages.
Standard shipping
You can have your order be delivered by DHL. The delivery to a Marc Cain store is automatically conducted by DPD. Irrespectively of your choice of deliverer the average delivery time is 3 to 4 working days.
As soon as your order leaves our logistics centre, you will receive a shipping confirmation via e-mail containing your shipment tracking number which enables you to follow the shipping status online.
To help you select a suitable deliverer we have summed up the relevant differences here.
DHL
DHL maximally undertakes one attempt to deliver. If the deliverer does not encounter you in person, your order will be deposited at either your neighbor's house or at your nearest post office. You can collect your parcel within 7 days otherwise it will be returned to us. Depending on size and type of your order you can also have your order be delivered to a DHL Packstation.
DPD
DPD exclusively delivers to a defined Marc Cain store. This shipping option is free of charge.
Shipping costs
| |
DHL | |
| Delivery to store: | free | |
| Germany | 4,90 € | |
| Austria | 9,90 € | |
| The Netherlands | 9,90 € | |
Shipping costs for all countries are regardless of size of order and method of payment.
Shipping status
The e-mailed shipping confirmation contains your shipment tracking number which enables you to follow the shipping status online. Either use the link noted in the e-mail or directly go to:
Shipment Tracking DHLShipment Tracking DPD
Please keep in mind that your shipment tracking number is only activated when processed and updated by your shipment provider. In case your number does not work right away, please try again later.
Registered customers can also follow the status of their order via their personal account.
General information
You can return any items (also reduced items) ordered at Marc Cain Online Shop free of charge within 14 days of receipt.
Optionally you can hand in your returns at any of the following Marc Cain stores:
Marc Cain Aachen
Markt 1-3
52062 Aachen
GERMANY
Marc Cain Augsburg
Philippine-Welser-Strasse 19
86150 Augsburg
GERMANY
Marc Cain Baden-Baden
Lichtentaler Strasse 3
76530 Baden-Baden
GERMANY
Marc Cain Berlin Friedrich
Friedrichstrasse 61
10117 Berlin
GERMANY
Marc Cain Bonn
Am Neutor 6
53113 Bonn
GERMANY
Marc Cain Darmstadt
Wilhelminenstrasse 19
64283 Darmstadt
GERMANY
Marc Cain Düsseldorf
Königsallee 21/23
40212 Düsseldorf
GERMANY
Marc Cain Frankfurt
Kaiserhofstrasse 5
60313 Frankfurt/Main
GERMANY
Marc Cain Hamburg
Neuer Wall 52
20354 Hamburg
GERMANY
Marc Cain Hannover
Luisenstrasse 7
30159 Hannover
GERMANY
Marc Cain Kaiserslautern
Eisenbahnstrasse 6
67655 Kaiserslautern
GERMANY
Marc Cain Karlsruhe
Waldstrasse 73
76133 Karlsruhe
GERMANY
Marc Cain Kiel
Dänische Strasse 15
24103 Kiel
GERMANY
Marc Cain Koblenz
Entenpfuhl 27
56068 Koblenz
GERMANY
Marc Cain Köln
Mittelstrasse 12-14
50672 Köln
GERMANY
Marc Cain Krefeld
Königstrasse 92-94
47798 Krefeld
GERMANY
Marc Cain Mainz
Schillerstrasse 40
55116 Mainz
GERMANY
Marc Cain München
Odeonsplatz 12
80539 München
GERMANY
Marc Cain Nürnberg
Kaiserstrasse 17
90403 Nürnberg
GERMANY
Marc Cain Osnabrück
Krahnstrasse 34
49074 Osnabrück
GERMANY
Marc Cain Paderborn
Kamp 27
33098 Paderborn
GERMANY
Marc Cain Saarbrücken
St. Johanner Markt 35
66111 Saarbrücken
GERMANY
Marc Cain Stuttgart
Calwer Strasse 33
70173 Stuttgart
GERMANY
Marc Cain Trier
Kornmarkt 5
54290 Trier
GERMANY
Marc Cain Ulm
Hafengasse 10
89073 Ulm
GERMANY
Marc Cain Wiesbaden
Bärenstrasse 8
65183 Wiesbaden
GERMANY
Returns
We want you to take your time and comfortably try your ordered items at home in combination with your favorite pieces of clothing. If you do not like the ordered items, you can return them to us within 14 days of receipt. For a simple return free of charge please use the attached items return note and the return sticker. In case you are not supplied with the return sticker please contact our customer service.
To guarantee an efficient processing of your returned items please remember to return all items labeled and with its supplies. Please make sure that the items are in their original condition and unworn. We will not take back items showing lipstick or make-up stains or holding a smell.
If wished, you can hand in your returns to a post office or a Hermes Paketshop (Germany only). You will find the nearest receiving office at:
We recommend retaining the original receipt of postage issued to you when you return items. This receipt is useful for cases of enquiries about your order or in rare cases of loss of shipment.
Optionally the return can also be handed in at a Marc Cain store. The items have to be originally packed and have to be supplied with an items return note.
Claims
Marc Cain stands for high quality products. In case one of our products should yet be deficient you can naturally make use of your warranty rights. See a detailed description of your warranty rights in our General Terms and Conditions (§10 Warranty).
Generally you can only claim items at Marc Cain Online Shop which have been purchased online. For items purchased in another way you will find further information at "Marc Cain Online Shop customer service".
The address for your Online Shop claims is:
Marc Cain GmbH
Online Shop
Steinstraße 46
72411 Bodelshausen
Germany
In case you are not supplied with the return sticker please contact our customer service.
Exchanges
It is not possible to directly exchange items without placing a new order. Feel free to order a variety of sizes and colors. Items you do not like or which do not fit you can easily and free of charge be returned within 14 days of receipt.
Items purchased at retail cannot be exchanged at Marc Cain Online Shop. Equally an exchange of Marc Cain Online Shop items at retail cannot be conducted.
Refunds
After having checked your returns, repayment will be made to your account immediately. Items must be free from signs of use. All items which bear clear signs of use (make-up or lipstick stains, odor etc.) cannot be accepted. Repayment will be conformed to your previously chosen option of payment.
Please note that we cannot exchange, refund or set off your items against other articles when returning to a Marc Cain store.
Purchase via credit card
The amount will be credited to your credit card account.
Your credit institution is responsible for the length of time taken for the refund to appear on your account. The average time for credit transfer is 10 working days.
Purchase via invoice payment
When payment of the items has already been made, repayment will be made to an account of your choice immediately. Please enter your bank account details on the items return note enclosed within every delivery. In case you have not entered your bank account details on the return note please contact our customer service.
If you have not made payment yet and only partially return your order, simply deduct the amount for the returned items from your total invoiced amount.
General information
Your personal Marc Cain Online Shop account MY ACCOUNT offers you a variety of advantages:
- follow the shipping status of your order
- save your favorite items in your personal wishlist and share them with your friends
- keep an address book with your most commonly used delivery addresses
- be informed about your former orders
- regularly receive information on special campaigns or news
- and so much more
You are new at Marc Cain Online Shop? With just a few clicks you can create your personal account. Simply click here.
Safety of personal data
Marc Cain Online Shop takes great care in protecting your personal data and your right of informational self-determination. We secure your personal data by means of state-of-the-art and proofed encryption processing. All orders are transmitted over secure internet connections with SSL (Secure Sockets Layer) and 3D Secure technologies which means your credit card numbers and other personal information is always encrypted (scrambled) before it is sent or received over the Internet. Naturally your data is treated confidentially at Marc Cain.
SSL- encryption processing
The complete checkout and MY ACCOUNT domain is secured by a SSL-protocol and therefore protected of an unauthorized third parties access. By the time the browser line has its URL starting with "https://" you find yourself in a secured domain.
Technical devices
Marc Cain Online Shop is optimized for a 1024 x 768 pixel screen resolution. To gain a precise design and make use of the complete functional range we recommend the latest version of the following browsers:
- Internet explorer
- Mozilla Firefox
- Safari
- Opera
- as well as the latest version of the Flash Player Plug in.
Missing plug-in can be downloaded free of charge with clicking the following link: http://www.adobe.com
Online Shop customer service
If you have any questions about an online purchase at Marc Cain Online Shop our customer service will be happy to help you Monday to Friday from 9 a.m. to 4 p.m. under the following phone number:
+49 (0) 7471 709 42 42 or via e-mail: service@marc-cain.com.
Please feel free to contact us via our contact form.
