It is very important to Marc Cain GmbH to protect your personal data and your right to informational self-determination. Marc Cain collects, processes and uses your personal data provided when visiting and using the Marc Cain website and its integrated Online Shop only in accordance with the following rules and principles and in compliance with the "Bundesdatenschutzgesetz" [Federal Data Protection Act] and the "Telemediengesetz" [Telemedia Act].
Personal Data are individual details of personal or factual circumstances which relate to you. These data include, for example, your name, your date of birth, your phone number, as well as your postal address and your email address.
In principle, your Personal Data will only be collected and used when you visit Marc Cain's website provided you register there or a contract is made. Your Personal Data will not be collected or used if you visit the website and do not register or enter into a contract.
While you are registering or placing an order, you are requested to provide Personal Data on several occasions. Marc Cain collects and uses those Data
• to create a customer account,
• to accept and process your order,
• to collect accounts receivable (only if you have opted for direct debiting),
• to accept and process your inquiries,
• to investigate your financial standing provided we have a rightful interest to do so,
• and to send you our newsletter provided you have given your approval.
We would like to provide further details in the following:
Marc Cain uses the Personal Data you provided while creating your customer account on our website, including your name (first name and family name), your address, your phone number, your email address, and your date of birth, for the purpose of making shopping in our Online Shop as easy and comfortable as possible for you. Your Data will only be used to the extent to which it is required for concluding, preparing, or amending, the contract we make with you.
Marc Cain uses the Personal Data you provided during the order process on our website, including your name (first name and family name), your address, your delivery address, your phone number, your email address, your credit card number, your date of birth, and the details of your bank account, only to the extent to which it is required for processing your order and settling your account.
If you have opted for direct debiting in order to make payment, Marc Cain will use your Personal Data, which have already been collected and stored for the purpose of accepting and processing your order, also for collecting accounts receivable.
Marc Cain transmits certain information you provided during the order process to carefully selected service providers who investigate your financial standing. The information transmitted to those service providers includes your first name and your family name, your postal address, and your date of birth. The service providers check whether there is any negative information referring to your financial standing. Irrespective of that, Marc Cain also transmits to the service provider Personal Data referring to accounts receivable in compliance with the applicable statutory requirements.
Provided you have given your explicit approval, Marc Cain collects and uses your Personal Data, including your name (first name and family name), your address, your phone number, your email address, your date of birth, and your interests, also for the purpose of providing you with non-binding and general information which suits your individual needs.
Marc Cain engages specialized service providers to send newsletters and transmits the Personal Data required for that purpose to the service providers. Those service providers process your Personal Data only on behalf of and as instructed by Marc Cain. We assure you that they comply with these Data Protection Regulations as well as with the security requirements.
You may revoke your approval for any future newsletter at any time without giving any reasons by sending an email message to service@marc-cain.com. In that case, Marc Cain will no longer use your Data for that purpose.
In principle, Marc Cain will not store your Data longer than it is required for the purposes provided herein or for the purpose of complying with any statutory obligation to archive or otherwise keep them. At your request, Marc Cain will provide free information on the data stored in relation to you and on how they are used and processed. You may contact us by sending an email message to service@marc-cain.com. You may contact Marc Cain by email, fax or letter at any time if you want to have your Personal Data deleted, blocked or updated.
Cookies are text files which are saved on the hard drive of your computer and retransmitted to the web server if you visit the website and/or the Marc Cain Online Shop again later. We use cookies to make it easy for our users to use the website and to adjust it so that it suits your individual needs perfectly. We use cookies as long as you use our website, for example for storing information while you are shopping in the Marc Cain Online Shop (information referring to the products and the value of goods available in the basket) and for storing your user behaviour while you are visiting our website (e.g. which pages you have visited). Those data will be deleted each time you leave the website. In addition, we use cookies, for example, to check whether you have visited our website before.
Of course, you may set your Internet browser so that it does not accept any cookies. The "Help" function of your Internet browser usually provides all the information you need for that setting. But we would like to point out that you may not be able to use all the functions provided by the Marc Cain Online Shop if you use the aforementioned setting.
In addition, we cannot rule out that if there are links to external websites, those websites may use cookies in a different way or may use methods to analyse your user behaviour by using your Personal Data. We do not have any influence on those processes. For further details please see the privacy statement of the Internet provider concerned.
We store your Data on servers provided in Germany. Only a few authorized persons who are engaged in the technical, commercial or editorial management of the servers have access to those servers. We make every effort to make sure that your Personal Data are kept securely. We make sure that your Data will not be lost, destroyed, falsified, manipulated, or disclosed without authorization, and we carefully protect your Data against unauthorized access.
We reserve the right to amend this Privacy Statement from time to time. Therefore, we recommend you to read the Privacy Statement each time you visit our website.
You may revoke all or part of your consent to our collecting and using your Data or all or part of your registration for a customer account at any time, taking effect from the time of revocation. In that case, we will delete your Data, or block them for any further use, immediately to the extent which you requested. In addition, you may object to your Data being used or processed for any advertising purposes at any time. Please send your notice of objection by email to service@marc-cain.com, or post it in writing to Marc Cain GmbH, Online Shop, Brunnenstr. 30 – 34, D - 72411 Bodelshausen, or send it by fax to +49 (0) 7471 709 – 5 4242.
All our orders are being
carried out with a
SSL certification
Returns
You can return any items (also reduced items) ordered at Marc Cain Online Shop free of charge within 14 days of receipt.
Optionally you can hand in your returns at one of our Marc Cain stores, more details you can find under help.
For a simple return free of charge please use the attached items return note and the return sticker.
Returns are free of charge.
Our hotline:
+49 7471 709 4242
Monday - Thursday from 9am to 5pm
Friday from 9am to 3pm
Payment options
• Advance payment
• Credit card payment (Visa, Master Card and AMEX)
• Invoice payment
© Marc Cain Corporation, Prices incl. VAT plus Shipping